RETURN & REFUND POLICY

Return and Refund Policy

At Viora London, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

Returns

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The item is in its original packaging, where applicable.
• All accessories, tags, seals, and accompanying materials are included.
• The product has not been damaged, altered, or used.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. This may include products that have been opened or used where resale is not appropriate.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will review your request and, where appropriate, offer a replacement, return, or refund.

Non-Returnable Items

Items may not be eligible for return if they:

• Have been used or opened when the product is not suitable for resale
• Are damaged after delivery due to customer handling
• Are missing original packaging or accessories
• Are clearly identified as final-sale items

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, we will review the circumstances and may provide an appropriate return solution.

Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact Us

For return or refund assistance:

Email: nileshmunjal.uk@gmail.com
Phone: +1 631-488-3363
Store: Viora London

Please contact us before sending any product back so we can provide the appropriate return instructions.